“If parcels can still be stolen from the lobby, why give delivery drivers access?”

The first answer is straightforward.

If parcels can be stolen from the lobby, what chance do they have outside?

But it is still a fair question.

A building should want the proper outcome, not a series of half measures.

In many cases, that proper outcome is a genuinely secure parcel location.

The problem is that creating one can be a bigger decision.

It may mean finding suitable space, agreeing who owns the decision, funding the work, setting up access and deciding how the delivery process will operate.

There can also be understandable scepticism.

Will drivers actually follow the instructions?

Will parcels get to the new location?

Is it worth investing in a better space if the workflow will not be used?

That is where the first bite matters.

Getting parcels from an uncontrolled external area to an agreed location inside the building does not make the lobby the final answer.

It proves something important.

If parcels reach that location consistently, the building has a real data point.

The delivery workflow can be followed.

That separates two problems which are often bundled together.

The first is whether parcels can reach the intended destination.

The second is whether that destination is secure enough once they arrive.

If parcels are still stolen after reaching the lobby, the building has not solved the security problem.

But it has learned that the delivery process is working.

The next decision is no longer a guess about whether drivers will use a more secure parcel room or other protected location.

The building already knows the workflow can get parcels where they are meant to go.

That makes the decision to create and provide access to the better destination much easier to assess.

How do you eat an elephant?

One bite at a time.

Not every solution can solve the whole problem at once.

Sometimes the first part of the solution creates the confidence needed to make the next part possible.

That is The Last Inch.