The Last Inch
Parcels Are Getting Stolen Inside Too. Now What?
Getting parcels inside does not automatically solve theft. But a consistent delivery process can show a building what it actually needs to fix next.
BEN ON DELIVERY
THE POINT WHERE
THE SYSTEM
MEETS REALITY.
Real-world observations on parcel delivery, apartment operations, systems, behaviour, process and practical technology.
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AI can read every word and still miss the point
The same document. Four AI models. Similar risks. A very different conclusion once the map of the real-world system changed.
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What I’m looking at.
The Last Inch
Don’t leave crumbs for the cockroaches
Twenty years in hospitality taught me something about pest control that now shapes how I think about parcel theft: stop creating the conditions for the problem.
The Last Inch
One Bite at a Time
A first step does not need to solve every part of a parcel problem. It can provide the evidence needed to solve the next one properly.
The Last Inch
Where a sound system meets actual use.
The Last Inch
Parcels Are Getting Stolen Inside Too. Now What?
Getting parcels inside does not automatically solve theft. But a consistent delivery process can show a building what it actually needs to fix next.
The Last Inch
Don’t leave crumbs for the cockroaches
Twenty years in hospitality taught me something about pest control that now shapes how I think about parcel theft: stop creating the conditions for the problem.
The Last Inch
One Bite at a Time
A first step does not need to solve every part of a parcel problem. It can provide the evidence needed to solve the next one properly.
The Process Broke Here
Find the point that actually changed the outcome.
Field Notes
Short observations from the field.
The Last Inch
Don’t leave crumbs for the cockroaches
Twenty years in hospitality taught me something about pest control that now shapes how I think about parcel theft: stop creating the conditions for the problem.
The Last Inch
One Bite at a Time
A first step does not need to solve every part of a parcel problem. It can provide the evidence needed to solve the next one properly.
The Last Inch
The Right Address Can Still Be the Wrong Place
Getting a parcel to the correct street address doesn't necessarily mean you've reached the correct delivery point.
About Ben
I’m interested in what actually happens.
I’m an operator who spends a lot of time looking at the handoffs between people, processes, technology and physical environments. BEN ON DELIVERY is where I work through what I’m seeing and what it might mean.
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