The Last Inch
Don’t leave crumbs for the cockroaches
Twenty years in hospitality taught me something about pest control that now shapes how I think about parcel theft: stop creating the conditions for the problem.
Field Notes
Things worth noticing.
Short observations that deserve more permanence than a social post but do not need to be inflated into an article.
The Last Inch
One Bite at a Time
A first step does not need to solve every part of a parcel problem. It can provide the evidence needed to solve the next one properly.
The Last Inch
The Right Address Can Still Be the Wrong Place
Getting a parcel to the correct street address doesn't necessarily mean you've reached the correct delivery point.
Field Note
The Five Minute Presentation That Took Two Hours
A short field note on the difference between the complexity of a decision and the process required to reach it.