The Last Inch
Parcels Are Getting Stolen Inside Too. Now What?
Getting parcels inside does not automatically solve theft. But a consistent delivery process can show a building what it actually needs to fix next.
The Last Inch
The final handoff changes everything.
A system can make sense all the way through and still fail when it encounters actual use. The Last Inch looks at that final interaction.
The Last Inch
Don’t leave crumbs for the cockroaches
Twenty years in hospitality taught me something about pest control that now shapes how I think about parcel theft: stop creating the conditions for the problem.
The Last Inch
One Bite at a Time
A first step does not need to solve every part of a parcel problem. It can provide the evidence needed to solve the next one properly.
The Last Inch
The Destination Didn’t Change. The Route Did.
What apartment parcel delivery can teach us about adapting when the market has already moved.
The Last Inch
The Right Address Can Still Be the Wrong Place
Getting a parcel to the correct street address doesn't necessarily mean you've reached the correct delivery point.
The Last Inch
The Goal Isn’t More Access. It’s Less Uncontrolled Access.
A locked door doesn’t mean access isn’t happening. If people are already getting in, the real security question is whether that access is controlled and accountable.
The Last Inch
Why Apartment Delivery Keeps Breaking at the Front Door
Bad driver behaviour is real. So are bad incentives, difficult buildings and broken processes.